| | Issues | Possible Causes | Corresponding Solution |
| 1 | Cut-Off Issue once in a while | When rider over when ride over the slope, Cause of high Power, the current over 300A. | If you use old version Controller (Yuanshen Brand), it may have this issue, the best way is to replace it and using our updated new controller (CHITU), or ask for controller software to adjust the data. |
| 2 | Vehicle makes abnormal noise when riding | The chains don’t have the right tension or the Chain guide are outdated and aging | Adjust chains to proper tension or use new Chain guide |
| 3 | Speed data or distance display is not accurate issue | The Speed sensor do not have the correct installation, the speed sensor is far away from Magnetic indication point of the front wheel | Please adjust or re-install the speed sensor correctly |
| 4 | Battery% can drop 5%-10% lower when stationary Issue | Cause of the delay in data transmission | For the old version 2022 it may have this issue, for the new 2023 version, we use the CAN 485 COMMUNICATION System, it can help solve this. |
| 5 | Charger does not work | The charger plug falls off or the connection is loose The battery connection falls off or is loose | Fix the plug or connector firmly Open the battery compartment cover and plug in the communication and discharge plug firmly |
| 6 | Twist throttle get loose issue | the twist throttle get loose cause of the thread locker do not work any more | Please use new thread locker install the twist throttle and make it stable |
| 7 | Wobbly handlebar | Deformed front tire or excessive wear of tire Incorrect tire pressure | Balance/ replace the tire supplied by the original factory Inflate to the correct tire pressure, replace when necessary. Tighten any loose parts. |
| 8 | The motor does not work after power-on | The battery connecting wire is loose The accelerator wiring and cables are loose The motor connecting wire falls off Brake lever does not return or brake switch failed | Check whether the wires are connected firmly Connect the accelerator firmly Reconnect the wire firmly Check the brake lever and brake switch |
| 9 | Insufficient range per charge | Under-inflation for tires Undercharge or charger failure Improper braking adjustment, excessive running resistance Battery aging or damage Upslope, upwind, frequent acceleration and deceleration, heavy load | Inflate the tire to proper pressure Fully charge the battery Readjust the brake Replace the battery Avoid or limit unfavorable riding environment/ habits NOTE: When the temperature is low, a reduction in range is normal. Battery performance will recover after the temperature rises. |
| 10 | Other issues | If you encounter any problem that you cannot pinpoint or solve by yourself, please send the vehicle to a repair center. | Any damages caused by improper operation by the user will not be covered by Edge Power Warranty. |
