Quality & Warranty
Quality& Warranty&Spare Parts
The quality of the Motorcycle shall conform to the Quality Certificate issued by the MANUFACTURE. This product has superior performance, quality assurance, and has passed the IOS 9001/ EU CE/EEC certification
The Electric Motorcycle warranty period is 12 months. If any quality problems with our goods during this period, defective parts can be replaced for free, seller pay the cost.
Also, during the use of our goods, if you encounter any difficulties or technical problems, you can contact our customer service staff at any time, and our technical staff will help you solve them by email, WhatsApp, video or phone. These online services are free. All Spare parts can be offered to wholesalers.
Item | Warranty | Remark |
Battery | 24 Months | Normal use without external damage |
Motor | 12 Months | Normal use without external damage |
Controller | 12 Months | Normal use without external damage |
Charger | 12 Months | Normal use without external damage |
Electric function broad | 12 Months | Normal use without external damage |
Electric lock | 12 Months | Normal use without external damage |
Electric Bike horn | 12 Months | Normal use without external damage |
Frame (Main&Sub) | 24 Months | Normal use without external damage |
Front & Rear Suspension | 12 Months | Normal use without external damage |
In addition to the above warranty parts, commonly used consumable parts, external guards,
decorative parts, are not covered by the warranty, such as tires, brake pads
2, Failure caused by the following circumstances, not suitable for the scope of repair of this warranty negative fee, dealers can provide repair services, but need to charge cost fees and repair costs.
- Failure occurs without use or maintenance in accordance with this instruction manual.
- Accidental collision or misuse.
- Repaired by a non-TYEMoto/EdgeMoto repair shop or modified / replaced by a non-original manufacturer
Parts by.
- Business rental or abnormal use.
- Due to the consumption of consumables, proper maintenance or replacement is not carried out in time, resulting in the failure or damage of other parts.
- Stings by nails, glass, cutting debris, mirrored stones and other foreign objects, resulting in flat tires or punctures.
- The reason why the manpower of natural disasters is irresistible.